This page is related to new SmartBear ID-based licenses that we’ve introduced in TestComplete 14.9.
For information on regular key-based licenses that are also used in version 14.93, see Key-Based Licenses.
To run TestComplete on a virtual or cloud computer:
You need to use a Floating license. The Fixed User licenses cannot be used on these machines.
If you’ve got a Fixed User license, contact our Support Team or Sales Representative for an upgrade.Contact infoContact info
Phone: +1 617-684-2600 Web: https://support.smartbear.com/message/?prod=TestComplete
If you use the Web form, then when submitting your request, specify the Licensing Inquiry request type. This will help us process your request faster. We will answer you via email and all further communication will be made via email. However, to start the conversation, please use the Web form.
Your virtual machine or cloud computer must have network access to the SmartBear license servers (global Web):
If you have a virtual machine running in a local network, the proxies and firewall functioning in the network must allow connection with these servers.
A Fixed User license cannot be used on physical computers that have Hyper-V enabled. To run TestComplete, you can use a Floating license, or you can disable Hyper-V. You can find the instructions on the Microsoft website: