TestComplete End-of-Support Policy

Applies to TestComplete 14.93, last modified on September 27, 2021

Support types

Full support

Full support is provided for the latest three releases of TestComplete. The releases are distinct by a two-part version number (nn.nn), for example, 14.90, 14.92, 15.0.

Full support means having complete access to TestComplete support services and also TestComplete developers in case an issue requires further investigation from their side.

Note: For complex technical issues related to the specifics of the tested environment or the application under test, the Support team cannot guarantee to provide a solution without having a way to reproduce the problem. In this case, the Support team may request access to the tested environment or the application under test. Any information provided to the Support team is not to be shared according to paragraph 10 of SmartBear Terms of Use.

Limited support

Limited support is provided for the three releases preceding the latest three TestComplete releases. Limited support means having access to TestComplete support services, but not to TestComplete developers. It’s recommended to plan upgrading to a newer fully supported version once your current version transitions to limited support.

Note: The Support team may request upgrading to a fully supported version if there’s a reason to believe the problem was fixed in the later release.

End-of-support

The release is no longer supported if there were six or more versions released afterwards. The Support team will still provide assistance with upgrading to newer versions but will require upgrading to a fully supported version to investigate technical problems.

Customers still can access all public TestComplete resources, such as:

Support stages

On average, each version gets full support for three months after the release, limited support for three months after that, and then moves to end-of-support.

Release Release date Support stage Next support stage
14.93 September 15, 2021 Full support until December 2021 Limited support until March 2022
14.92 August 16, 2021 Full support until November 2021 Limited support until February 2022
14.91 July 6, 2021 Full support until October 2021 Limited support until January 2022
14.90 June 7, 2021 Limited support until December 2021 End-of-support starting December 2021
14.81 May 4, 2021 Limited support until November 2021 End-of-support starting November 2021
14.80 April 13, 2021 Limited support until October 2021 End-of-support starting October 2021
14.74 and earlier March 1, 2021 and earlier End-of-support

See Also

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