Applies to ReadyAPI 2.7, last modified on June 25, 2019

Below is a list of error messages that you might encounter when activating, deactivating or renewing fixed licenses.

Failed to activate the license. It looks like you don't have an active Internet connection or
Failed to activate the license. If the problem persists, please contact SmartBear support.

Common cause: You are trying to activate a new fixed license online, but the network security blocks the connection to the SmartBear license server (https://activation.smartbear.com) at port 443.

Suggested solution: Try offline activation or reach out to your network administrator to resolve the connection issues.

Common cause: You are trying to activate a license that has already been activated on a different computer or on the same computer under a different user account.

Suggested solution: Deactivate the license on the computer that is currently using it before activating it on this computer. You can also use a floating license to access the same license from multiple computers without deactivating it.

Common causes:

  • The license file was renamed.

  • You are activating a file-based license, and the file is locked for reading.

Suggested solutions:

  • Make sure the license file was not renamed. If necessary, download the license file using the link in the email you received from the SmartBear license server.

  • Close the application that locks the file and try again. If you do not know which application locks it, restart your computer and then activate the license again. Contact the SmartBear Support Team for assistance, if needed.

Common cause: You are trying to activate a time-limited license before the license period starts.

Suggested solution: Wait for the license period to start or contact the SmartBear Support Team.

Common cause:The license file is corrupted.

Suggested solution: Download the license file using the link in the email you received from the SmartBear license server. If this does not help, contact the SmartBear Support Team.

Common cause: The license file contains a license for a different tool (SoapUI, LoadUI, or ServiceV).

Suggested solution: Make sure you are activating the license for the appropriate tool.

Common cause: The license file was renamed.

Suggested solution: Download the license file using the link in the email you received from the SmartBear license server. Do not change the name of the license file.

Contact support

If you cannot find the error message above, please contact SmartBear Support.

See Also

Fixed License Activation
Offline Deactivation of Fixed Licenses
Online Deactivation of Fixed Licenses
Activating Fixed Licenses on Headless Machines
Troubleshooting

Highlight search results