Applies to ReadyAPI 2.7, last modified on June 25, 2019

During offline deactivation, you exchange data with the SmartBear license server via email. Also, ReadyAPI will offer you to export your license to a file.

We recommend that you perform online deactivation when possible. It is faster and easier than offline deactivation. Choose offline deactivation only if you cannot perform online deactivation for some reason.

Deactivation Steps

  1. Select Help > License Manager in the ReadyAPI main menu.

  2. In the License Manager dialog, select the desired tool and click Uninstall License.

    Uninstall License

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  3. The invoked Uninstall License wizard offers you to create a backup file of your license. In other words, Export it to a file. Select Save a backup and specify the path to where you want to store the file. Click Next.

    If you do not want to export your license, you can select No, I don't need a backup. In this case, the License Manager deactivates your license without a backup. This action cannot be undone.
    Backup License File

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  1. On the next page of the wizard, select Offline.

  2. Important: When you click Next, your license will be deactivated on your machine. If you do not perform the next step, you will not be able to activate your license again.

    Select offline deactivation

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  3. After you click Next, the wizard will display instructions on what you should do and the message you must send to the SmartBear license server.

    Offline deactivation confirmation

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    • On a computer connected to the Internet, open your email client and create a new email.

    • Send the information provided by the wizard to license-activation@smartbear.com.

  4. When you receive an email from the license server, check the I have received the confirmation email check box and click Finish to close the wizard and complete the deactivation.

In Case of an Error

In case of an error, you will see a message explaining the problem.
If you are unable to solve the problem, contact our Support Team. We will be glad to help you.

See Also

License Deactivation

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