Service Manager

Applies to QAComplete�14.4, last modified on May 20, 2024

Service Manager Configuration is a tool shipped with the On-Premises edition of the product. This tool configures maintenance jobs (for example, sending daily reports or clearing temporary files) that run your product server on a scheduled basis.

Do not make any changes to your system using the Service Manager Configuration tool unless you are instructed to do so by our Customer Care team. The following information is for reference only.

Common settings for all jobs

The General page of the Service Manager Configuration tool contains settings that apply to all jobs:

  • Jobs running on your server can send email notifications. You can configure default email settings that will be applied to all jobs that send notifications:

    • Enter the network name or IP address of the email server, from which you want to send notifications (we recommend that you set the outgoing email server to localhost).

    • If needed, enter the name and the password of the user account used to connect to the email server.

    • Enter the email address, from which the notifications will be sent.

    • If needed, enter the email address, to which the notifications will be sent.

    When you change email settings, the tool will show you a message asking to select jobs to which you want to apply those changes. Select the needed jobs and click Apply.

  • Specify how often the service should check the jobs to run. The default value is 5 minutes.

  • If needed, enter the email address to which the logs will be sent. Select the needed level of log details.


The Jobs page of the Service Manager Configuration tool is used to configure specific jobs.

To configure an existing job, select it on the Jobs list. To create a new job, click Add New Job and enter the name for it.

  • On the Intervals page, specify how often the job should run and a period, during which the job is active. Specify the timeout for the job.

  • On the Path page, specify the application, command, routine or function the job should run.

  • On the AppCodes page, enter your application code (agSPEnt) and the connection string for your application.

  • On the Parameters page, enter the parameters for your job. If your job should send email notifications, specify the needed email settings.

To temporary disable a job, clear the Enabled check box. To delete a job, select it on the Jobs list and click Delete Job.

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