About Email Alerts

Applies to QAComplete 12.84 SaaS, last modified on July 19, 2021

In QAComplete, there are three standard types of email alerts:

  • Assignment alerts – Notify you when things are assigned to you or when something assigned to you is changed.

  • Ownership alerts – Notify you when something owned by you is changed.

  • All changes – Notify you when any changes are made.

To manage which email alerts you receive, go to Home > Email Alerts.

The Email Alerts screen

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Once here, you can choose the item type to set the alert for (defects, requirements, agile tasks, and so on), then toggle the alert on or off.

A security setting controls who can and cannot manage alerts for other users. To toggle alerts on or off for other users, select Update Email Alerts for Multiple Users.

Create email alerts

You can create custom alerts. For example, if you want to receive an alert when the priority on a defect changes to 1-Fix ASAP, you can define a custom alert to do that.

Click Add New at the top of the Email Alerts page and complete the Add Alerts form:

The Add Alerts form

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  • Email Alert Type – Select Send email when specific field is updated.

  • Entity Code – Select the item type for the alert.

  • Field Name – Select the field that will trigger the alert.

  • Title – Filled automatically, but you can modify it to something more descriptive. This will be the subject line of the email.

  • Description – Filled automatically, but you can modify it to something more descriptive.

  • On Update Value – You can leave this default to ANY change (alert is triggered whenever there is a change to the field) or you can type in a value (alert is triggered when the field changes to this specific value). Make sure to enter the value exactly as it appears in your choice list.

  • Email Message – Enter the content for the body of the message.

When ready, click Submit.

Your custom email alert is now available for your team members.

See Also

Email Alerts

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