Fixed User Licenses in Private Networks

Last modified on June 16, 2022.

About offline Fixed User licenses

Right after purchase, your Fixed User licenses are online ones. That is, they are controlled by the SmartBear license servers available on the Web. To use a license in a private network, you need to convert it to an offline one on the SmartBear Licensing Portal, and then you can activate it on the computer where your SmartBear product is installed. The license gets bound to this computer, and its use is controlled by the product’s licensing subsystem. Below is the detailed information on the conversion and activation.


  • If you are a license user (the person who will run a SmartBear product), you will need assistance from your license administrator to perform some steps.

  • The license administrator will need a computer with access to the Web to exchange data with the SmartBear Licensing Portal.

1. Convert a license to an offline one

  1. By default, license conversion is off. To turn it on, send a request to your Sales Representative at SmartBear. They will update our database to enable the conversion for you.

  2. After you receive confirmation from the Sales Representative, log in to the SmartBear Licensing Portal. Use your license administrator account:

    On the portal, you will see the Convert License button for your license. Click this button to start the conversion:

    Convert a license to an offline one

    Click Convert in the subsequent message box to proceed.

2. Assign an offline license

After you converted a license to an offline one, you can assign it to a user.

1. User steps

  1. Install your SmartBear product and run it.

  2. The license will activate automatically on product start. The dialog box (or dialog boxes) you will see depends on the product. For complete information on this, see documentation on your SmartBear product:

  3. The product will generate fingerprint data for the computer on which you are running it. (This data contains specific info on hardware components of the computer.)

    Copy that fingerprint data and give it to your license administrator.

2. License administrator steps

  1. Log in to the SmartBear Licensing Portal (if you have not done it yet), find your license there and click Assign Offline License for it:

    The Assign Offline License button

    Click the image to enlarge it.

    This will invoke the following dialog box:

    The Assign Offline License dialog
  2. In the dialog, upload the fingerprint file you received from the user or insert its content into the dialog:

    Upload the file

    To activate the “content insertion” mode, click the insert its content link in the dialog:

    The 'insert its content' link
  3. After you upload the fingerprint data, the Portal will generate a file with the license data:

    Upload the file

    Click Download License File to get the license file and pass it to the license user.

3. Finish the license activation

On the user computer, insert the license file and activate the product.

For complete information, see your product’s documentation.


  • If your Fixed User license has multiple seats, apply these steps to assign a license for every seat you need.

  • The activated offline license (license seat) is bound to the user computer. To move a license to another computer, you have to release it on the current machine first. For information on this, see Free an Offline Fixed User License.

See Also

Activate and Use Licenses
License Types

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