Hot backup is not creating after restoring Zephyr Enterprise/community backup of linux to windows.

July 04, 2019


Hot backup path is not changing while restoring backup of Linux(SaaS) to windows.


There are a few reasons why this can happen. Please see below for troubleshooting fixes.


Follow below suggestions to change file name:

  1. Open command prompt as a admin.
  2. Navigate to the Zephyr Mysql path(C:\Program Files\Zephyr\mysql\bin).
  3. Run command <mysql -uroot -proot> and then <use itcc;>.
  4. After navigation to the database execute the following update Query.

UPDATE preference_system SET VALUE='${ZEPHYR_HOME}/backup_restore/bin/hotBackup.bat' WHERE VALUE='${ZEPHYR_HOME}/backup_restore/bin/';

Note: Please change the path if it is in a different location.