Frequent Zephyr Server Crash on Windows Server 2003

May 16, 2014

Problem

Frequent server crashing with the output Out of Memory Error (allocation.cpp:317)

Cause

Java 6u25 32-bit and Windows Server 2003 have a bug that causes the Zephyr service to crash after some time

Fix

The only known fix is to either upgrade Zephyr and Java to 64-bit or to upgrade to a newer version of Java JDK 6 

Knowledge Document Information

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Title:                       Frequent Zephyr Server Crash on Windows Server 2003

Product:                 Enterprise Edition, Community Edition

Version:                 All

Summary:              Zephyr crashing on Windows Server 2003 with the error "Out of                                                Memory Error (allocation.cpp:317)". This is caused by Java 6u25 and needs                              to be upgraded to fix

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