Existing Test Cycles missing in Zephyr for Jira Cloud (31st May 2017)

May 31, 2017

Issue

All previous test cycles are not displayed. Even creating a new test cycle, then refresh, the cycle is gone

Cause

There was a partial outage https://status.zephyr4jiracloud.com/ , after effects of which the server cache needs to get cleared for the old test cycles to appear back again

Fix

Clear server cache from "Administration"->"Addons"->" General Configuration" under Zephyr for Jira Coud and click on "Clear Cache" button (as in the screenshot below)

Kindly verify your instance and update us after the cache is cleared if all the cycles are displayed or not.If not please raise a support ticket with us

clearservercache.png

Products: