March 29, 2014
Cannot find Zephyr desktop on brand new installation.
One of the possible cause is incorrect extension of license file.
This scenario is specifically for brand new installation.
- Perform a basic sanity check that Zephyr database and server is running and all the ports needed by Zephyr are indeed available for Zephyr.
- Open the Zephyr logs <Zephyr Root\tomcat\logs\xxstdout.xx.log>. Check for an entry similar to the following
ERROR [Thread-1] AssemblerUtil.convertExceptionToRuntimeException(124) | Logging Exception :
5225,Path Not Found, Please check license file location
- If this error is seen verify that the license file name is of the format "license.lic" and is located in <Zephyr Root\license> folder. Make changes if it is of a different format or move it to the right folder accordingly