Contact SmartBear

Applies to Collaborator 14.5, last modified on June 13, 2024

If you have questions, problems or just need help with Collaborator, you can either contact our Support Teams or try to search for the needed information using the help resources located on our web site (community, blogs, technical papers).

Contacting the Support Team

Chat with us (for trial users only)

To help trial users have a better experience of using Collaborator and solve common issues, the trial version of Collaborator includes a built-in chat. You can use the chat to contact our team directly from the product. To ask for assistance, click the Chat button in the bottom-right corner of Collaborator Web Interface and enter your question. You will get a response from our Customer Care team.

Leave a request on the website

If you are having issues with Collaborator and need technical assistance, open the Contact Support Form on our web site and fill in the required fields:

The Support team will answer you via email. All further communication will be made via email. However, to start a conversation, please use the Contact Support Form on our web site.

For information on our support policies, please visit our web site

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