Check here for common problems and their solutions.
If you have any anti-virus software running, first determine whether it is interfering with the Collaborator client.
Check Known Issues to see whether SmartBear already knows about this issue.
Check the Version History section to see if this issue has been resolved in a later release.
I try to run
ccollab but it says File Not Found
Under Windows, sometimes the installer is not able to update the
PATH variable due to system configuration or permissions. Or the
PATH variable is updated but the system requires a log-out or log-in before it is in the
Under Unix systems, the
PATH variable needs to be updated if you did not install in a standard location such as
I try to upload files managed by an SCM system but
ccollab fails to detect a valid SCM configuration
You should call the upload commands from any sub-folder within the working copy of your repository (the place on your local machine where files from an SCM system are checked-out).
Running with debug logging enabled
Running the command-line client with the --debug option will create a log file at the following location: ~/.smartbear/log/ccollab.log on Unix platforms and %USERPROFILE%/.smartbear/log/ccollab.log on Windows platforms. If you contact technical support with a problem and they cannot reproduce it, they will typically ask you to do this and send them that debug log.