Cannot Connect to the Sentinel LDK License Manager Service on Your Computer

Applies to AQTime 8.81, last modified on April 19, 2021

AQTime uses the Sentinel LDK License Manager service to manage and verify license information and can be started only if this service is running. You receive this error message if this service is stopped or is not running properly.

To ensure that the Sentinel LDK License Manager service is running, follow these steps:

  • Open the Control Panel > Administrative Tools > Services applet.

  • Select the Sentinel LDK License Manager service in the list.

  • Right-click the service and select Start or Restart from the context menu.

Once the service is running, click Try Again to close the message box.

If the service does not start or if it is not in the list, reinstall AQTime.

To resolve the problem, you can also use the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to contact the SmartBear Support Team.

For more information on AQTime’s licensing, see AQTime 8 Pro Licensing Guide.

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