Last modified on February 12, 2018

There are several methods for identifying a latency problem in a particular monitoring location. Log in to your AlertSite Console and try these strategies:

  • Run the Technical Benchmark Report in order to compare your site with either more of your own sites or other high profile sites on the Internet:

    1. Go to Reports > Performance Reports.

    2. Choose the site or transaction in question from the dropdown.

    3. Under Select, leave the radio button checked for Detail.

    4. Under Include, check the box next to Technical Benchmarks.

      Note: Select Report Details only if you are running a report for 24 hours or less or have long monitoring intervals (> 15 minutes), otherwise the report could not be truncated if it is more than 2500 rows.
    5. Select the Monitoring Location in question.

    6. Select the desired Date Range.

    7. In the Technical Benchmarks section (top right), choose your monitor.

    8. In the Compare to your other monitored site(s) box, choose up to 7 additional sites to compare with your selected site.

    9. Click Create Report.

  • Run a Traceroute from that particular monitoring location:

    1. Go to Support > Site Diagnostics.

    2. Select a Site from the Test Your Site dropdown.

      Note: You cannot run a traceroute to a DejaURL or DéjàClick Transaction. If you are not monitoring any sited, click the radio button next to Test Other Site and enter any website address, for example, www.google.com; the Type should be Web Site.
    3. From theTest Type dropdown, select TCP Traceroute.

    4. Choose theLocation in question.

    5. Enter an email address where you want to receive the traceroute output.

    6. Click Submit in the upper right.

    7. Check your email for the traceroute output.

  • Run a Test On Demand for your DejaURL or DéjàClick Transaction from Site Diagnostics:

    • Go to Support > Site Diagnostics.

    • Select a DejaURL or DéjàClick Transaction from theTest Your Site dropdown.

    • From the Test Type dropdown, select Test On Demand.

    • Choose the Location in question.

    • Click Submit in the upper right.

    • The Test On Demand screen will appear and run your test.

    • Examine the Detail Report (link at the bottom center) and Fullpage Report (blue and green horizontal bar chart in the thumbnail) that result

  • Analyze your site's Diagnostic Details to see what IP numbers you are directed to and if there are any errors you may not be aware of:

    • Go to Reports > Performance Reports.

    • Choose the site or transaction in question from the dropdown.

    • Run a Detail Report and include Report Details.

    • Select the Monitoring Location in question.

    • Select the desired Date Range.

    • View the HTML- formatted report and select one of the measurements that is showing latency.

    • Click on the Diagnostics Icon (small multicolor bar chart) in the left column of the measurement line.

    • Analyze the report for the IP numbers we are resolving to as well as any returned error information from your server.