Responding to Alerts With Remote Commands

Last modified on August 24, 2020

Administrators can reply to email and email-to-text alerts with remote commands. These commands can disable or re-enable monitors or suppress further alerts.


  • Remote commands work only with these recipient types: E-mail (HTML), E-mail (text), and E-mail to wireless device.

  • Only Admins and Co-Admins can use remote commands. That is, the recipient’s email address must match the email address of an Admin or Co-Admin user. Commands sent from non-admin email addresses are ignored.

  • The recipient must have remote commands enabled (see below).

Use remote commands

If a recipient has remote commands enabled, email alerts come from The monitorID number in the address instructs AlertSite which monitor to apply the command to.

You can reply to alerts with the following commands. The command must be the first line of the reply.

To Reply with any of these

Disable the monitor that triggered the alert

disdev 2 a b c

Enable the monitor that triggered the alert

endev 3 d e f

Disable availability alerts for this recipient

disnot 4 g h i

Enable availability alerts for this recipient

ennot 5 j k l

Note: The disnot and ennot commands do not affect performance alerts for the recipient.

Enable or disable remote commands

AlertSite UXM

  • From the top menu, select Alerts > Alert Recipients.

  • Click next to an email recipient in the table.

  • Select or clear Enable remote commands in the Avalability Alerts column and click Save.

    Alert recipient options - Enable remote commands

AlertSite 1.0

  • Select Notifiers > Notifiers from the top menu.

  • In the Availability column, select or clear the check box.

  • Click Submit Changes in the upper right corner.

See Also


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