Last modified on January 19, 2018

Administrators can reply to email and email-to-text alerts with remote commands. These commands can disable or re-enable monitors or suppress further alerts.

Requirements

  • Remote commands work only with these recipient types: E-mail (HTML), E-mail (text), and E-mail to wireless device.

  • Only Admins and Co-Admins can use remote commands. That is, the recipient’s email address must match the email address of an Admin or Co-Admin user. Commands sent from non-admin email addresses are ignored.

  • The recipient must have remote commands enabled (see below).

Use Remote Commands

If a recipient has remote commands enabled, email alerts come from alerts+monitorID@pages.alertsite.com. The monitorID number in the address instructs AlertSite which monitor to apply the command to.

You can reply to alerts with the following commands. The command must be the first line of the reply.

To Reply with any of these

Disable the monitor that triggered the alert

disdev 2 a b c

Enable the monitor that triggered the alert

endev 3 d e f

Disable availability alerts for this recipient

disnot 4 g h i

Enable availability alerts for this recipient

ennot 5 j k l

Note: The disnot and ennot commands do not affect performance alerts for the recipient.

Enable or Disable Remote Commands

AlertSite UXM

  • From the top menu, select Alerts > Alert Recipients.

  • Select an email recipient in the list and click Edit Recipient.

  • Switch to the Availability Alerts tab.

  • Select or clear Enable remote commands and click Submit.

    Alert recipient options - Enable remote commands

    Click the image to enlarge it.

AlertSite 1.0

  • Select Notifiers > Notifiers from the top menu.

  • In the Availability column, select or clear the check box.

  • Click Submit Changes in the upper right corner.

See Also

Alerts