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Updated: 6/6/2014 Applies To: TestExecute 10 Rating: GoodGoodGoodGoodGood 2 vote(s) Click to rate: PoorNot badAverageGoodExcellent
Dialogs

License Management Wizard

In the License Management wizard, you can activate and deactivate your TestExecute licenses. This topic provides an overview of license management and describes the activation and deactivation steps.

Licensing Concepts

To activate a TestExecute license, you need to exchange data with the SmartBear web site. During the activation, you send your activation data (user name, company name, license key and hardware-specific information) to the SmartBear web site. The site processes this data and generates activation data for your computer. This data is stored on your computer and indicates that the license is activated:

TestExecute Licensing

After you activate a license, it becomes “bound” to the computer where the activation has been performed, and this computer becomes the License Manager PC for this license, that is, it controls the license usage. Every time a TestExecute instance is launched or uses some licensed functionality, it connects to the License Manager PC and requests a permission (see the image above).

Activation consumes the license key. That is, after you have activated a license on your computer, you cannot use this key to activate the license on another computer. If you want to move the license to another computer, you will have to deactivate it first. After deactivation, you will get a new license key that you can use to activating the product on another computer.

Automatic and Manual Modes

You can activate and deactivate your license in two modes: automatic and manual --

  • Automatic activation (and deactivation) means that the wizard exchanges data with the SmartBear web site automatically. All you have to do is to specify the activation data and, if needed, proxy settings.

  • Manual activation (and deactivation) implies that you will upload information to and download it from the SmartBear web site manually. You do this with special online wizards on the SmartBear web site.

Which mode to choose?

We recommend using automatic mode where possible. Automatic activation (deactivation) is faster and simpler than manual activation (deactivation). Automatic mode requires a functioning Internet connection on your computer. If you do not have Internet access for some reason (for instance, due to security policy in your company), choose manual mode. To exchange data in this case, you will have to find another computer that is connected to the Internet (see below).

Notes
  • The computer where you activate the license must be a physical PC. License activation on virtual machines is not supported.

    This does not mean that you cannot run TestExecute on virtual PCs. You can activate your license on a physical computer and use virtual machines as workstations to run product instances.

  • There is no need to activate your TestExecute license on each workstation where TestExecute instances will run. You can activate it on one computer only. This computer will then become the License Manager PC, that is, it will control license usage.

    We recommend activating TestExecute licenses on some computer that is available to other machines in the network, for instance, on a server.

Activation Steps

To activate a TestExecute license, just follow the instructions that you see on the wizard pages. Below is a brief description of the activation steps.

Automatic Activation
  1. Specify your user name, company name, e-mail and license key in the wizard and click Next.

    Tips:

    • You can find the license key in the e-mail that you received after purchasing the product. To avoid possible issues, we recommend that you copy the key from the e-mail to the wizard.

    • We recommend that you enter your user name, company and e-mail, not those of the license holder.

  2. Specify proxy settings (if needed, see below) and click Activate.

Manual Activation

To exchange data with SmartBear, you need to use a computer that has access to the My SmartBear page of our web site (https://my.smartbear.com). Please check that the firewalls and proxies working on your network allow this computer to access this web site.

  1. Specify the file to which the wizard will save hardware-specific data.

  2. Upload this file to the SmartBear web site. To do this, you can use some computer that has an Internet connection.

    Make sure that the firewalls and proxies working on your network allow this computer to access the My SmartBear portal (https://my.smartbear.com).

  3. On the web site, specify the license key. SmartBear will generate a file with activation data for you.

  4. Download the activation file and copy it to your computer. Tell the wizard to apply the activation file. This will activate the license.

Deactivation Steps

To deactivate a TestExecute license, just follow the instructions that you see on the wizard pages. Below is a brief description of the deactivation steps.

Note: You can deactivate your TestExecute license 10 times only. Further deactivations will require that you contact the SmartBear Sales Team.
Automatic Deactivation
  1. On the first page of the wizard, select the license to be deactivated and click Next.

  2. Specify proxy settings (if needed, see below) and click Deactivate.

Manual Deactivation

To exchange data with SmartBear, you will need to use a computer that has access to the My SmartBear page of our web site (https://my.smartbear.com). Please check that the firewalls and proxies working on your network allow this computer to access this web site.

  1. On the first page of the wizard, select the license to be deactivated and click Next.

  2. Specify the file to which the wizard will save information about the licenses activated on your computer.

  3. Upload this file to the SmartBear web site. Follow the instructions on the web pages. The site will generate a file with deactivation data for your computer.

  4. Download the deactivation file from the SmartBear web site and copy it from the intermediate computer to your PC. Specify the file’s name in the wizard and click Deactivate. This will remove the license information from your computer.

  5. Now you need to confirm the deactivation. The wizard will generate a new file with the updated license information. Upload this file to the SmartBear web site. The site will update the information about your license in our database and will generate a new license key.

After the deactivation is over, you can find the new license key on the My SmartBear portal (https://my.smartbear.com).

Specifying Proxy Settings

Quite often, office computers connect to the Internet via a proxy server. Depending on its type, the proxy server may or may not require special authentication for connection.

If you activate or deactivate a license in automatic mode, you need to specify your proxy type and the proxy user name and password, if used. Most proxies do not require authentication, so, most likely, you will not have to specify anything. If you are not aware of your proxy type or if you do not know which user name and password to specify, ask your system administrator.

Troubleshooting

  • If activation or deactivation fails, the wizard displays a message with a short description of the error. To see detailed information and possible solutions, click Tell me more in the wizard (or Help, if you are using Windows XP).

  • To resolve licensing problems, you can use the Licensing Troubleshooter on our web site:

    Licensing Troubleshooter

    The troubleshooter will help you collect information needed to submit a request to the SmartBear Support Team.

  • If neither the documentation nor the troubleshooter helps, please contact the SmartBear Support Team.

Additional Information

For complete information on the available license types, license activation, their usage and management, see TestExecute 10 Licensing Guide that is shipped along with TestExecute.



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